3-Day Money-Back Guarantee

1. What the guarantee covers

Every IPTV Canada 4K plan (3, 6 and 12 months, 12 Months Premium and the 2, 3 and 4-screen family plans) comes with a 3-day money-back guarantee.

You can ask for a refund if, within 3 days of receiving your login details:

• the service does not work on your device or with your internet connection, and our support team could not fix the problem; or
• you are not satisfied with the service.

2. When the 3 days start

The 3-day period starts when we send your login details (activation), not when you place your order. Requests sent after these 3 days are not eligible.

3. How to ask for a refund

1. Send us a message on WhatsApp or email contact@iptvca4k.ca within the 3 days.
2. Include the name or phone number used for your order, the plan you bought, and a short description of the problem.
3. We may first offer to help you fix the problem, as most issues come from the app or the Wi-Fi and are solved in a few minutes. If you still want a refund, we process it.

Request a refund on WhatsApp

4. How you are refunded

Approved refunds are paid back using the same payment method you used for your order. Once the refund is processed, your access to the service is deactivated.

5. When a refund cannot be given

• The request is sent more than 3 days after activation.
• The account was used on more screens at the same time than the plan allows, or the login details were shared or resold.
• The account was suspended for a breach of our Terms & Conditions.
• The problem comes from something outside our service that we cannot control, such as a device that is not compatible or an internet connection below the recommended speed, and you did not contact support during the 3 days.

6. Renewals and upgrades

Plans do not renew automatically. If you renew or upgrade, the 3-day guarantee applies again from the date the new plan is activated.

7. Free trial first

Not sure the service suits you? Ask for a free trial before you buy and test the channels and your devices at home.

8. Contact

WhatsApp: +33 7 73 18 03 92
Email: contact@iptvca4k.ca

Last updated: October 23, 2026